Refund & Exchanges

Exchanges (if applicable)
We only replace items if you received a product different from the one that you ordered, defective or damaged. If you need to exchange it for the same item, send us an email at estore@houzcall.co.id

Shipping
To return your product, you should mail your product to: Jl Wijaya 1 No. 11B, Petogogan Kby Baru Jakarta Jakarta ID 12170

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Usually it takes 3-5 working days for Jabodetabek area.